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OPERATIONS

How much better, faster or smarter could you do what you do?

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SERVICE OPERATIONS

In order to support client acquisition, retention, cost management, and profitability, we place a strong emphasis on creating and implementing efficient and successful customer service operations. We assist businesses in resolving a wide range of service-related issues, such as cutting back on unneeded works, improving first-time rates, placing the right person to the right job, reshaping capacity requirements, creating staffing models, radically redesigning for fast and flawless episodes, and more.

STRATEGY

Strategy is more crucial than ever in this age of change. We provide innovative solutions that have assisted hundreds of businesses across all geographies and industries in developing and implementing winning strategies. We'll assist you in mobilizing for change, navigating uncertainty, and flexing as needed to achieve sustained, profitable growth—a feat accomplished by only one out of every eleven businesses.

JOB DESCRIPTIONS

We will prepare you a detailed job description for both your tradespeople and your office staff so that everyone is on the same page about their responsibilities and identify the key performance indicators for each role to which you can compare performance.

JOB MANAGEMENT SOFTWARE

We will help you prepare a work management system that allows your staff to enter their time on-site, communicates with your suppliers, and streamlines your invoicing process and prepare a standard format template (or script) for all repetitive duties like as emails, phone calls, and quote forms, etc. that guarantees things are done correctly each time and saves your operation hours in repeat work.