Put your clients first to power your growth
BRAND & CUSTOMER STRATEGY
We'll work with you to create a new sense of purpose in every aspect of your brand and customer strategy, including your choice of offerings, customer experiences you design, and how you approach the often-bewildering array of sales channels accessible today. Our goal is to assist you in understanding how your brand is viewed and how much value it delivers, both now and in the future.
We’ll assist you prepare a company profile you can provide to clients and potential clients when they inquire. Having a corporate profile allows you to portray yourself as a professional, an authority in your industry, and to create a point of differentiation.
ONSITE INSPECTION CHECKLIST
We can assist you prepare a checklist to identify chances for additional work on each job by inspecting all the fixtures and fittings. A few hundred dollars more on the transaction will generate thousands (and occasionally even hundreds of thousands) of dollars in extra sales.
ENQUIRY SCRIPTS & FORMS
We’ll work with you in preparing a script for answering the phone to ensure that you make a good first impression, and a standard template that includes all of the main questions for gathering information when you meet a new client so that making quotations is a quick and easy process and that your potential clients are qualified based on their ability to pay.